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Role overview

  • ID: 2023-4859
  • Entity: Countryside Partnerships
  • Business Unit: Countryside Partnerships North East Midlands
  • Department: Customer Service
  • Contract Type: Permanent - Full Time
  • Job Location: Enderby, Leicestershire
  • Date Posted: 31.10.2023

We have a fantastic opportunity for a Customer Service Manager to join our team within Countryside Partnerships North East Midlands, at our Leicester office. As our Customer Service Manager, you will be responsible for clearly identify defects within the NHBC and other warranty providers standards and bring to a satisfactory resolution for both parties through communication with Head of Customer Services. You will be able to confidently demonstrate build knowledge and understand defects within a new build environment.  This role will include the management of our maintenance operative team, overseeing their schedule of works, arranging regular meetings and best practice sharing, managing their vans, purchasing & uniform requirements. The role will also require assistance in managing our Housing association and sub-contractor relationships, arranging meetings and feedback as appropriate, and ensuring both understand our procedures within the department. You will also be involved in our contra-charging process with our subcontractor’s, ensuring money is recouped to reduce our overall spend.

At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do.

We’re proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We’re also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we’re making Vistry.


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Why Vistry

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.