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Role overview

  • ID: 2023-4895
  • Entity: Countryside Partnerships
  • Business Unit: Countryside Partnerships South East Midlands
  • Department: Customer Service
  • Contract Type: Permanent - Full Time
  • Job Location: Enderby, Leicestershire
  • Date Posted: 10.11.2023

We have a new opportunity for a Customer Service Advisor to join our team within Countryside Partnerships South East Midlands, at our Leicester office. As our Customer Service Advisor, you will be responsible for providing an exceptional customer care service to all Vistry Partnerships Clients in accordance with the guidelines specified within the associated contract conditions. To provide an exceptional customer care service to all Vistry customers, managing reported defects from handover for 24 months.  

  • Handle incoming Customer calls
  • Logging and allocation of reported defects on web-based software
  • Progress chase defects with staff and the supply chain
  • Work within agreed SLAs, which vary from contract to contract
  • Identify trends and common issues
  • Confirm defects are correctly reported and filter out damage, vandalism and misuse
  • Develop working relationship with key contacts at Housing Associations and Subcontractors
  • Positive communication with Customers via email and telephone
  • Handle complaints in a sensitive and consistent manner
  • Make decisions about progressing difficult issues and identify when internal escalation is necessary
  • Work within NHBC (or equivalent) guidelines and standard industry practice

Finally, let’s tell you a bit more about us…

At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do.

We’re proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We’re also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we’re making Vistry.


Regional Office Location

Why Vistry

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.