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Role overview

  • ID: 2024-5142
  • Entity: Vistry
  • Region: Vistry West Yorkshire
  • Department: Customer Service
  • Contract Type: Permanent - Full Time
  • Job Location: Wakefield, West Yorkshire
  • Date Posted: 02.02.2024

We have a great, new opportunity for a Customer Service Coordinator to join our team within Vistry West Yorkshire, at our office in Wakefield. As our Customer Service Coordinator you will be responsible for providing a first-class level of customer service through assisting customers.  You will be working within a small team, assisting with the rectification of defects whilst properties are within the warranty period.  Liaising with customers, subcontractors, and our clients, to enhance the customer experience under The Customer Journey.  You will be organised, extremely helpful, and resourceful, and able to use own initiative.  You’ll understand that what you do is important, and the impacts on the team, the department, and the wider business.  Ensure all calls and emails received into the department are answered professionally and courteously and logged accordingly always complying with company policies and within the departments KPI’s.  Liaise between sub-contractors, sites, and clients to ensure accepted defects are undertaken and completed within the Service Level Agreements, and to our customers satisfaction

At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do.

We’re proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We’re also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we’re making Vistry.

Benefits

Regional Office Location

Why Vistry

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.

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