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Role overview

  • ID: 2024-5763
  • Entity: Vistry
  • Region: Vistry Merseyside & Cheshire West
  • Department: Customer Service
  • Contract Type: Permanent - Full Time
  • Job Location: Developments across the region
  • Date Posted: 11.06.2024

We have an fantastic opportunity for a Customer Service Manager to join our team within Vistry Merseyside & Cheshire West, at our various development across the region. As our Customer Service Manager, you will lead a team responsible for providing a first-class level of customer service through assisting customers.  You will be working within a dedicated team, managing the rectification of defects whilst properties are within the warranty period.  Liaising with customers and suppliers to enhance the customer experience following The Vistry Customer Journey.  Building and maintaining relationships with our long-term Partners.

You will be organised, professional and resourceful, and able to use your own initiative.  Ensure all communications received into the department are answered in a timely and courteous manner and recorded accordingly. 

Always recognising that we should strive to do the right thing, lead by example and act as our brand ambassador.

We are pleased to say, this role can accommodate agile working arrangements.

Finally, let’s tell you a bit more about us...

We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.

You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.



Regional Office Location

Why Vistry

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.